otrs - 如何通过REST更新故障单状态(How to update a ticket state via REST)

Question

OTRS 7.0.x provides a REST API . (OTRS 7.0.x提供了REST API 。) I've found various useful endpoints, but I can't find one where you could update the state of a ticket with a given TicketID. (我找到了各种有用的端点，但是找不到可以使用给定的TicketID更新票证状态的端点。) Is there a solution for this problem? (有解决这个问题的方法吗？)

  ask by RickLan translate from so

Answer 1

[OTRS 8.0.x isn't out yet, how do you have access to it? ([OTRS 8.0.x尚未发布，您如何访问它？) If nothing much changed,; (如果没有太大变化，) resolved by edit ] (通过编辑解决 ])

you can take a look at the TicketUpdate operation. (您可以看一下TicketUpdate操作。) In the file is a description on what you must and what you can provide. (文件中有关于您必须提供和可以提供的内容的描述。) with this you can update the ticket state via REST (这样，您可以通过REST更新故障单状态)

here is an example call for the rest interface to change the state of the ticket. (这是调用rest接口更改票证状态的示例。)

curl "http://localhost/otrs/nph-genericinterface.pl/Webservice/WebServiceName/RoutingOfTheOperation?UserLogin=admin&Password=1234&TicketID=1" -H "Content-Type: application/json" -d '{"Ticket":{"State":"closed"}}'  -X POST

If it doesn't help, just ask. (如果没有帮助，请询问。)