/**
 * Add plugin style settings.
 * 
 * @param  (array) $def Array of existing settings
 * @return (array)      Updated settings
 */
function wpas_core_settings_style($def)
{
    $settings = array('style' => array('name' => __('Style', 'wpas'), 'options' => array(array('name' => __('Theme', 'wpas'), 'id' => 'theme', 'type' => 'select', 'desc' => __('Which theme to use for the front-end.', 'wpas'), 'options' => wpas_list_themes(), 'default' => 'default'), array('name' => __('Theme Stylesheet', 'wpas'), 'id' => 'theme_stylesheet', 'type' => 'checkbox', 'desc' => __('Load the theme stylesheet. Don\'t uncheck if you don\'t know what this means', 'wpas'), 'default' => true), array('name' => __('Use editor in front-end', 'wpas'), 'id' => 'frontend_wysiwyg_editor', 'type' => 'checkbox', 'desc' => __('Show a editor editor for the ticket description when user submits a ticket.', 'wpas'), 'default' => true), array('name' => __('Colors', 'wpas'), 'type' => 'heading'), array('name' => __('Open Status', 'wpas'), 'id' => 'color_open', 'type' => 'color', 'default' => '#81d742'), array('name' => __('Closed Status', 'wpas'), 'id' => 'color_closed', 'type' => 'color', 'default' => '#dd3333'), array('name' => __('Old Status', 'wpas'), 'id' => 'color_old', 'type' => 'color', 'default' => '#dd9933'), array('name' => __('Awaiting Reply', 'wpas'), 'id' => 'color_awaiting_reply', 'type' => 'color', 'default' => '#0074a2'))));
    $status = wpas_get_post_status();
    $defaults = apply_filters('wpas_labels_default_colors', array('queued' => '#1e73be', 'processing' => '#a01497', 'hold' => '#b56629', 'unknown' => '#169baa'));
    foreach ($status as $id => $label) {
        $option = array('name' => $label, 'id' => 'color_' . $id, 'type' => 'color', 'default' => isset($defaults[$id]) ? $defaults[$id] : $defaults['unknown']);
        array_push($settings['style']['options'], $option);
    }
    return array_merge($def, $settings);
}

/**
 * Filter ticket data before insertion.
 *
 * Before inserting a new ticket in the database,
 * we check the post status and possibly overwrite it
 * with one of the registered custom status.
 *
 * @since  3.0.0
 *
 * @param  array $data    Post data
 * @param  array $postarr Original post data
 *
 * @return array          Modified post data for insertion
 */
function wpas_filter_ticket_data($data, $postarr)
{
    global $current_user;
    if (!isset($data['post_type']) || 'ticket' !== $data['post_type']) {
        return $data;
    }
    /**
     * If the ticket is being trashed we don't do anything.
     */
    if ('trash' === $data['post_status']) {
        return $data;
    }
    /**
     * Do not affect auto drafts
     */
    if ('auto-draft' === $data['post_status']) {
        return $data;
    }
    /**
     * Automatically set the ticket as processing if this is the first reply.
     */
    if (user_can($current_user->ID, 'edit_ticket') && isset($postarr['ID'])) {
        $replies = wpas_get_replies(intval($postarr['ID']));
        $agent_replied = false;
        if (0 !== count($replies)) {
            foreach ($replies as $reply) {
                if (user_can($reply->post_author, 'edit_ticket')) {
                    $agent_replied = true;
                    break;
                }
            }
        }
        if (false === $agent_replied && (!isset($_POST['post_status_override']) || 'queued' === $_POST['post_status_override'])) {
            $_POST['post_status_override'] = 'processing';
        }
    }
    if (isset($_POST['post_status_override']) && !empty($_POST['post_status_override'])) {
        $status = wpas_get_post_status();
        if (array_key_exists($_POST['post_status_override'], $status)) {
            $data['post_status'] = $_POST['post_status_override'];
            if ($postarr['original_post_status'] !== $_POST['post_status_override'] && isset($_POST['wpas_post_parent'])) {
                wpas_log(intval($_POST['wpas_post_parent']), sprintf(__('Ticket state changed to %s', 'awesome-support'), '«' . $status[$_POST['post_status_override']] . '»'));
            }
        }
    }
    return $data;
}

/**
 * Custom callback for updating terms count.
 *
 * The function is based on the original WordPress function
 * _update_post_term_count but adapted to work with the plugin
 * custom status.
 *
 * @since  3.0.0
 * @param  array  $terms    List of terms attached to the post
 * @param  object $taxonomy Taxonomy of update
 * @return void
 */
function wpas_update_ticket_tag_terms_count($terms, $taxonomy)
{
    global $wpdb;
    $object_types = (array) $taxonomy->object_type;
    $post_status = wpas_get_post_status();
    $allowed_status = array();
    foreach ($post_status as $status => $label) {
        if (!in_array($status, $allowed_status)) {
            array_push($allowed_status, $status);
        }
    }
    foreach ($object_types as &$object_type) {
        list($object_type) = explode(':', $object_type);
    }
    $object_types = array_unique($object_types);
    if (false !== ($check_attachments = array_search('attachment', $object_types))) {
        unset($object_types[$check_attachments]);
        $check_attachments = true;
    }
    if ($object_types) {
        $object_types = esc_sql(array_filter($object_types, 'post_type_exists'));
    }
    foreach ((array) $terms as $term) {
        $count = 0;
        // Attachments can be 'inherit' status, we need to base count off the parent's status if so
        if ($check_attachments) {
            $count += (int) $wpdb->get_var($wpdb->prepare("SELECT COUNT(*) FROM {$wpdb->term_relationships}, {$wpdb->posts} p1 WHERE p1.ID = {$wpdb->term_relationships}.object_id AND ( post_status = 'publish' OR ( post_status = 'inherit' AND post_parent > 0 AND ( SELECT post_status FROM {$wpdb->posts} WHERE ID = p1.post_parent ) = 'publish' ) ) AND post_type = 'attachment' AND term_taxonomy_id = %d", $term));
        }
        if ($object_types) {
            $count += (int) $wpdb->get_var($wpdb->prepare("SELECT COUNT(*) FROM {$wpdb->term_relationships}, {$wpdb->posts} WHERE {$wpdb->posts}.ID = {$wpdb->term_relationships}.object_id AND post_status IN ('" . implode("', '", $allowed_status) . "') AND post_type IN ('" . implode("', '", $object_types) . "') AND term_taxonomy_id = %d", $term));
        }
        /** This action is documented in wp-includes/taxonomy.php */
        do_action('edit_term_taxonomy', $term, $taxonomy);
        $wpdb->update($wpdb->term_taxonomy, compact('count'), array('term_taxonomy_id' => $term));
        /** This action is documented in wp-includes/taxonomy.php */
        do_action('edited_term_taxonomy', $term, $taxonomy);
    }
}

/**
 * Display the post status.
 *
 * Gets the ticket status and formats it according to the plugin settings.
 *
 * @since  3.0.0
 *
 * @param string   $name    Field / column name. This parameter is important as it is automatically passed by some
 *                          filters
 * @param  integer $post_id ID of the post being processed
 *
 * @return string           Formatted ticket status
 */
function wpas_cf_display_status($name, $post_id)
{
    $status = wpas_get_ticket_status($post_id);
    if ('closed' === $status) {
        $label = __('Closed', 'awesome-support');
        $color = wpas_get_option("color_{$status}", '#dd3333');
        $tag = "<span class='wpas-label' style='background-color:{$color};'>{$label}</span>";
    } else {
        $post = get_post($post_id);
        $post_status = $post->post_status;
        $custom_status = wpas_get_post_status();
        if (!array_key_exists($post_status, $custom_status)) {
            $label = __('Open', 'awesome-support');
            $color = wpas_get_option("color_{$status}", '#169baa');
            $tag = "<span class='wpas-label' style='background-color:{$color};'>{$label}</span>";
        } else {
            $defaults = array('queued' => '#1e73be', 'processing' => '#a01497', 'hold' => '#b56629');
            $label = $custom_status[$post_status];
            $color = wpas_get_option("color_{$post_status}", false);
            if (false === $color) {
                if (isset($defaults[$post_status])) {
                    $color = $defaults[$post_status];
                } else {
                    $color = '#169baa';
                }
            }
            $tag = "<span class='wpas-label' style='background-color:{$color};'>{$label}</span>";
        }
    }
    echo $tag;
}

/**
 * Get the ticket state slug.
 *
 * Gets the ticket status. If the ticket is closed nothing fancy.
 * If not, we return the ticket state instead of the "Open" status.
 *
 * The difference with wpas_get_ticket_status_state() is that only slugs are returned. No translation or capitalized
 * terms.
 *
 * @since  3.3
 *
 * @param  integer $post_id Post ID
 *
 * @return string           Ticket status / state
 */
function wpas_get_ticket_status_state_slug($post_id)
{
    $status = wpas_get_ticket_status($post_id);
    if ('closed' === $status) {
        return $status;
    }
    $post = get_post($post_id);
    $post_status = $post->post_status;
    $custom_status = wpas_get_post_status();
    if (!array_key_exists($post_status, $custom_status)) {
        return 'open';
    }
    return $post->post_status;
}

/**
 * Get the tickets count by ticket status
 *
 * @since 3.2
 *
 * @param string $state
 * @param string $status
 *
 * @return int Tickets count
 */
function wpas_get_ticket_count_by_status($state = '', $status = 'open')
{
    $args = array();
    $post_status = wpas_get_post_status();
    // Make the state an array
    if (!is_array($state)) {
        $state = array_filter((array) $state);
    }
    // Sanitize the status
    if (!in_array($status, array('open', 'closed', 'any'))) {
        $status = 'open';
    }
    // Restrict tickets to the specified status
    if (!empty($state)) {
        // Force open status if a state is defined. Who cares about counting closed "In Progress" tickets.
        $status = 'open';
        // Make sure the requested ticket state is declared
        foreach ($state as $key => $s) {
            if (!array_key_exists($s, $post_status)) {
                unset($state[$key]);
            }
        }
        $args['post_status'] = $state;
    }
    // Maybe restrict the count to the current user only
    if (current_user_can('administrator') && false === (bool) wpas_get_option('admin_see_all') || !current_user_can('administrator') && current_user_can('edit_ticket') && false === (bool) wpas_get_option('agent_see_all')) {
        global $current_user;
        $args['meta_query'][] = array('key' => '_wpas_assignee', 'value' => $current_user->ID, 'compare' => '=');
    }
    return count(wpas_get_tickets($status, $args));
}

/**
 * Fix the ticket count in the ticket list screen
 *
 * The ticket count is wrong because it doesn't includes
 * the possible restrictions on user roles.
 *
 * @since 3.2
 *
 * @param $views All available views in the ticket list screen
 *
 * @return array All views with accurate count
 */
function wpas_fix_tickets_count($views)
{
    global $wp_query;
    $ticket_status = wpas_get_post_status();
    // Our declared ticket status
    $status = 'open';
    // Maybe apply filters
    if (isset($_GET['wpas_status'])) {
        switch ($_GET['wpas_status']) {
            case 'closed':
                $status = 'closed';
                break;
            case '':
                $status = 'any';
                break;
        }
    }
    foreach ($views as $view => $label) {
        if (array_key_exists($view, $ticket_status) || 'all' === $view) {
            $count = 'all' === $view ? wpas_get_ticket_count_by_status('', $status) : wpas_get_ticket_count_by_status($view, $status);
            $regex = '.*?(\\(.*\\))';
            $replace = '';
            if (preg_match_all("/" . $regex . "/is", $label, $matches)) {
                $replace = $matches[1][0];
            }
            $label = trim(strip_tags(str_replace($replace, '', $label)));
            $class = isset($wp_query->query_vars['post_status']) && $wp_query->query_vars['post_status'] === $view || isset($wp_query->query_vars['post_status']) && 'all' === $view && $wp_query->query_vars['post_status'] == null ? ' class="current"' : '';
            $link_query_args = 'all' === $view ? array('post_type' => 'ticket') : array('post_type' => 'ticket', 'post_status' => $view);
            $link = esc_url(add_query_arg($link_query_args, admin_url('edit.php')));
            $views[$view] = sprintf('<a href="%1$s"%2$s>%3$s <span class="count">(%4$d)</span></a>', $link, $class, $label, $count);
        }
    }
    return $views;
}

 *
 * @since 3.3
 */
// If this file is called directly, abort.
if (!defined('WPINC')) {
    die;
}
global $post;
// Get the user object
$user = get_userdata($post->post_author);
// Get tickets
$open = wpas_get_tickets('open', array('posts_per_page' => apply_filters('wpas_user_profile_tickets_open_limit', 10), 'author' => $post->post_author));
$closed = wpas_get_tickets('closed', array('posts_per_page' => apply_filters('wpas_user_profile_tickets_closed_limit', 5), 'author' => $post->post_author));
// Sort open tickets
$by_status = array();
$all_status = wpas_get_post_status();
foreach ($open as $t) {
    if (!is_a($t, 'WP_Post')) {
        continue;
    }
    if (!array_key_exists($t->post_status, $all_status)) {
        continue;
    }
    if (!array_key_exists($t->post_status, $by_status)) {
        $by_status[$t->post_status] = array();
    }
    $by_status[$t->post_status][] = $t;
}
// Add the closed tickets in the list
$by_status['closed'] = $closed;
?>

/**
 * Get the ticket state.
 *
 * Gets the ticket status. If the ticket is closed nothing fancy.
 * If not, we return the ticket state instead of the "Open" status.
 *
 * @since  3.1.5
 *
 * @param  integer $post_id Post ID
 *
 * @return string           Ticket status / state
 */
function wpas_get_ticket_status_state($post_id)
{
    $status = wpas_get_ticket_status($post_id);
    if ('closed' === $status) {
        $output = __('Closed', 'wpas');
    } else {
        $post = get_post($post_id);
        $post_status = $post->post_status;
        $custom_status = wpas_get_post_status();
        if (!array_key_exists($post_status, $custom_status)) {
            $output = __('Open', 'wpas');
        } else {
            $output = $custom_status[$post_status];
        }
    }
    return $output;
}

/**
 * Update ticket status.
 *
 * Update the post_status of a ticket
 * using one of the custom status registered by the plugin
 * or its addons.
 *
 * @since  3.0.0
 * @param  integer $post_id ID of the ticket being updated
 * @param  string  $status  New status to attribute
 * @return boolean          True if the query was successfully executed
 */
function wpas_update_ticket_status($post_id, $status)
{
    $custom_status = wpas_get_post_status();
    if (!array_key_exists($status, $custom_status)) {
        return false;
    }
    $post = get_post($post_id);
    if (!$post || $post->post_status === $status) {
        return false;
    }
    $my_post = array('ID' => $post_id, 'post_status' => $status);
    $updated = wp_update_post($my_post);
    if (0 !== intval($updated)) {
        wpas_log($post_id, sprintf(__('Ticket state changed to «%s»', 'wpas'), $custom_status[$status]));
    }
    /**
     * wpas_ticket_status_updated hook
     *
     * @since  3.0.2
     */
    do_action('wpas_ticket_status_updated', $post_id, $status, $updated);
    return $updated;
}

    /**
     * Add quick ticket actions.
     *
     * Add options to change ticket state and status in the quick edit box.
     *
     * @since  3.0.0
     * @param  array $column_name ID of the current column
     * @param  string $post_type  Post type
     * @return void
     */
    public function custom_quickedit_options($column_name, $post_type)
    {
        if ('ticket' !== $post_type) {
            return false;
        }
        if ('status' === $column_name) {
            $custom_status = wpas_get_post_status();
            ?>

			<fieldset class="inline-edit-col-right inline-edit-ticket">
				<div class="inline-edit-col column-<?php 
            echo $column_name;
            ?>
">
					<div class="inline-edit-group">
						<label class="inline-edit-group">
							<span class="title"><?php 
            _e('Ticket Status', 'wpas');
            ?>
</span>
							<select name="_wpas_status">
								<option value="open"><?php 
            _e('Open', 'wpas');
            ?>
</option>
								<option value="closed"><?php 
            _e('Closed', 'wpas');
            ?>
</option>
							</select>
						</label>
					</div>
					<div class="inline-edit-group">
						<label class="inline-edit-group">
							<span class="title"><?php 
            _e('Ticket State', 'wpas');
            ?>
</span>
							<select name="_wpas_state">
								<?php 
            foreach ($custom_status as $status_id => $status_label) {
                ?>
<option value="<?php 
                echo $status_id;
                ?>
"><?php 
                echo $status_label;
                ?>
</option><?php 
            }
            ?>
							</select>
						</label>
					</div>
				</div>
			</fieldset>

		<?php 
        }
    }

/**
 * Register custom ticket status.
 *
 * @since  3.0.0
 * @return void
 */
function wpas_register_post_status()
{
    $status = wpas_get_post_status();
    foreach ($status as $id => $custom_status) {
        $args = array('label' => $custom_status, 'public' => true, 'exclude_from_search' => false, 'show_in_admin_all_list' => true, 'show_in_admin_status_list' => true, 'label_count' => _n_noop("{$custom_status} <span class='count'>(%s)</span>", "{$custom_status} <span class='count'>(%s)</span>", 'awesome-support'));
        register_post_status($id, $args);
    }
    /**
     * Hardcode the read and unread status used for replies.
     */
    register_post_status('read', array('label' => _x('Read', 'Reply status', 'awesome-support'), 'public' => false));
    register_post_status('unread', array('label' => _x('Unread', 'Reply status', 'awesome-support'), 'public' => false));
}

    die;
}
global $pagenow, $post;
/* Current status */
$ticket_status = get_post_meta(get_the_ID(), '_wpas_status', true);
/** 
 * Status action link
 * 
 * @var string
 * @see admin/class-awesome-support-admin.php
 */
$action = in_array($ticket_status, array('closed', '')) ? wpas_get_open_ticket_url($post->ID) : wpas_get_close_ticket_url($post->ID);
/**
 * Get available statuses.
 */
$statuses = wpas_get_post_status();
/* Get post status */
$post_status = isset($post) ? $post->post_status : '';
/* Get time */
if (isset($post)) {
    $date = human_time_diff(get_the_time('U', $post->ID), current_time('timestamp'));
}
?>
<div class="wpas-ticket-status submitbox">
	<p>
		<strong><?php 
_e('Ticket status:', 'awesome-support');
?>
</strong>
		<?php 
if ('post-new.php' != $pagenow) {