import org.jivesoftware.smackx.workgroup.packet.Transcripts; //导入依赖的package包/类
/**
 * Returns the transcripts of a given user. The answer will contain the complete history of
 * conversations that a user had.
 *
 * @param userID the id of the user to get his conversations.
 * @param workgroupJID the JID of the workgroup that will process the request.
 * @return the transcripts of a given user.
 * @throws XMPPException if an error occurs while getting the information.
 */
public Transcripts getTranscripts(String workgroupJID, String userID) throws XMPPException {
    Transcripts request = new Transcripts(userID);
    request.setTo(workgroupJID);
    PacketCollector collector = connection.createPacketCollector(new PacketIDFilter(request.getPacketID()));
    // Send the request
    connection.sendPacket(request);

    Transcripts response = (Transcripts) collector.nextResult(SmackConfiguration.getPacketReplyTimeout());

    // Cancel the collector.
    collector.cancel();
    if (response == null) {
        throw new XMPPException("No response from server on status set.");
    }
    if (response.getError() != null) {
        throw new XMPPException(response.getError());
    }
    return response;
}
 

import org.jivesoftware.smackx.workgroup.packet.Transcripts; //导入依赖的package包/类
/**
 * Returns the transcripts of a given user. The answer will contain the
 * complete history of conversations that a user had.
 * 
 * @param userID
 *            the id of the user to get his conversations.
 * @param workgroupJID
 *            the JID of the workgroup that will process the request.
 * @return the transcripts of a given user.
 * @throws XMPPException
 *             if an error occurs while getting the information.
 */
public Transcripts getTranscripts(String workgroupJID, String userID)
		throws XMPPException {
	Transcripts request = new Transcripts(userID);
	request.setTo(workgroupJID);
	PacketCollector collector = connection
			.createPacketCollector(new PacketIDFilter(request.getPacketID()));
	// Send the request
	connection.sendPacket(request);

	Transcripts response = (Transcripts) collector
			.nextResult(SmackConfiguration.getPacketReplyTimeout());

	// Cancel the collector.
	collector.cancel();
	if (response == null) {
		throw new XMPPException("No response from server on status set.");
	}
	if (response.getError() != null) {
		throw new XMPPException(response.getError());
	}
	return response;
}
 

import org.jivesoftware.smackx.workgroup.packet.Transcripts; //导入依赖的package包/类
public void init(Collection<Transcripts.TranscriptSummary> transcriptList) {
    model.removeAllElements();
    Iterator<Transcripts.TranscriptSummary> iter = transcriptList.iterator();
    while (iter.hasNext()) {
        Transcripts.TranscriptSummary summary = iter.next();


        UserHistoryItem item = new UserHistoryItem(summary.getAgentDetails(), summary.getJoinTime(), summary.getLeftTime());
        item.setSessionID(summary.getSessionID());
        model.addElement(item);
    }

    list.validate();
    list.repaint();

}
 

import org.jivesoftware.smackx.workgroup.packet.Transcripts; //导入依赖的package包/类
public int compare(Object o1, Object o2) {
    final Transcripts.TranscriptSummary item1 = (Transcripts.TranscriptSummary)o1;
    final Transcripts.TranscriptSummary item2 = (Transcripts.TranscriptSummary)o2;

    long int1 = item1.getJoinTime().getTime();
    long int2 = item2.getJoinTime().getTime();


    if (int1 == int2) {
        return 0;
    }

    if (int1 > int2) {
        return -1;
    }

    if (int1 < int2) {
        return 1;
    }

    return 0;
}
 

import org.jivesoftware.smackx.workgroup.packet.Transcripts; //导入依赖的package包/类
public void loadHistory() {

        SwingWorker transcriptThread = new SwingWorker() {
            final List<TranscriptSummary> transcriptList = new ArrayList<TranscriptSummary>();

            public Object construct() {
                try {
                    Transcripts transcripts = FastpathPlugin.getAgentSession().getTranscripts(userID);
                    Iterator<TranscriptSummary> iter = transcripts.getSummaries().iterator();
                    while (iter.hasNext()) {
                        Transcripts.TranscriptSummary summary = (Transcripts.TranscriptSummary)iter.next();
                        transcriptList.add(summary);
                    }
                }
                catch (XMPPException e) {
                    Log.error("Error getting transcripts.", e);
                }

                Collections.sort(transcriptList, timeComparator);
                return transcriptList;
            }

            public void finished() {
                init(transcriptList);
            }
        };

        transcriptThread.start();
    }
 

import org.jivesoftware.smackx.workgroup.packet.Transcripts; //导入依赖的package包/类
public UserHistoryItem(Collection<Transcripts.AgentDetail> agentDetails, Date joinTime, Date endTime) {
    setBackground(Color.white);
    setBorder(BorderFactory.createMatteBorder(0, 0, 1, 0, Color.LIGHT_GRAY));
    setLayout(new GridBagLayout());


    final JLabel conLabel = new JLabel();
    conLabel.setText(FpRes.getString("duration") + ":");
    conLabel.setFont(new Font("Dialog", Font.BOLD, 11));
    add(conLabel, new GridBagConstraints(0, 2, 1, 1, 0.0, 0.0, GridBagConstraints.WEST, GridBagConstraints.NONE, new Insets(0, 5, 5, 5), 0, 0));
    add(durationLabel, new GridBagConstraints(1, 2, 2, 1, 1.0, 0.0, GridBagConstraints.WEST, GridBagConstraints.HORIZONTAL, new Insets(0, 5, 5, 5), 0, 0));
    long duration = endTime.getTime() - joinTime.getTime();
    durationLabel.setText(ModelUtil.getTimeFromLong(duration));

    final JLabel nameLabel = new JLabel();
    nameLabel.setText(FpRes.getString("agents") + ":");
    nameLabel.setFont(new Font("Dialog", Font.BOLD, 11));
    add(nameLabel, new GridBagConstraints(0, 0, 1, 1, 0.0, 0.0, GridBagConstraints.NORTHWEST, GridBagConstraints.NONE, new Insets(5, 5, 5, 5), 0, 0));
    add(agentsLabel, new GridBagConstraints(1, 0, 1, 1, 1.0, 1.0, GridBagConstraints.NORTHWEST, GridBagConstraints.BOTH, new Insets(5, 5, 5, 5), 0, 0));
    agentsLabel.setBackground(Color.white);
    agentsLabel.setOpaque(false);

    final SimpleDateFormat simpleFormat = new SimpleDateFormat("MM/dd/yyyy h:mm a");
    JLabel timeLabel = new JLabel(FpRes.getString("date") + ":");
    timeLabel.setFont(new Font("Dialog", Font.BOLD, 11));

    String theDate = simpleFormat.format(joinTime);
    add(timeLabel, new GridBagConstraints(0, 3, 1, 1, 0.0, 0.0, GridBagConstraints.NORTHWEST, GridBagConstraints.NONE, new Insets(5, 5, 5, 5), 0, 0));
    add(startTimeLabel, new GridBagConstraints(1, 3, 2, 1, 1.0, 0.0, GridBagConstraints.NORTHWEST, GridBagConstraints.NONE, new Insets(5, 5, 5, 5), 0, 0));
    startTimeLabel.setText(theDate);

    StringBuffer buf = new StringBuffer();
    Iterator<Transcripts.AgentDetail> agents = agentDetails.iterator();
    while (agents.hasNext()) {
        Transcripts.AgentDetail agentDetail = agents.next();
        String agentJID = agentDetail.getAgentJID();
        agentJID = UserManager.unescapeJID(agentJID);
        buf.append(agentJID);
        if (agents.hasNext()) {
            buf.append("\n");
        }
    }

    agentsLabel.setText(buf.toString());


}
 

import org.jivesoftware.smackx.workgroup.packet.Transcripts; //导入依赖的package包/类
/**
 * Returns the transcripts of a given user. The answer will contain the complete history of
 * conversations that a user had.
 *
 * @param userID the id of the user to get his conversations.
 * @param workgroupJID the JID of the workgroup that will process the request.
 * @return the transcripts of a given user.
 * @throws XMPPErrorException 
 * @throws NoResponseException
 * @throws NotConnectedException 
 */
public Transcripts getTranscripts(String workgroupJID, String userID) throws NoResponseException, XMPPErrorException, NotConnectedException {
    Transcripts request = new Transcripts(userID);
    request.setTo(workgroupJID);
    Transcripts response = (Transcripts) connection.createPacketCollectorAndSend(request).nextResultOrThrow();
    return response;
}
 

import org.jivesoftware.smackx.workgroup.packet.Transcripts; //导入依赖的package包/类
/**
 * Returns the transcripts of a given user. The answer will contain the complete history of
 * conversations that a user had.
 *
 * @param userID the id of the user to get his conversations.
 * @return the transcripts of a given user.
 * @throws XMPPException if an error occurs while getting the information.
 * @throws SmackException 
 */
public Transcripts getTranscripts(String userID) throws XMPPException, SmackException {
    return transcriptManager.getTranscripts(workgroupJID, userID);
}