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PHP CTicket类代码示例

原作者: [db:作者] 来自: [db:来源] 收藏 邀请

本文整理汇总了PHP中CTicket的典型用法代码示例。如果您正苦于以下问题:PHP CTicket类的具体用法?PHP CTicket怎么用?PHP CTicket使用的例子?那么恭喜您, 这里精选的类代码示例或许可以为您提供帮助。



在下文中一共展示了CTicket类的20个代码示例,这些例子默认根据受欢迎程度排序。您可以为喜欢或者感觉有用的代码点赞,您的评价将有助于我们的系统推荐出更棒的PHP代码示例。

示例1: CheckFields

 function CheckFields(&$arFields, $groupID = 0, $userID = 0)
 {
     global $APPLICATION, $DB, $USER;
     $groupID = intval($groupID);
     $userID = intval($userID);
     if (!is_array($arFields)) {
         $arFields = array();
     }
     //if update
     if ($userID > 0 || $groupID > 0) {
         if ($userID <= 0) {
             $APPLICATION->ThrowException(GetMessage('SUP_ERROR_USER_ID_EMPTY'));
             return false;
         }
         if ($groupID <= 0) {
             $APPLICATION->ThrowException(GetMessage('SUP_ERROR_GROUP_ID_EMPTY'));
             return false;
         }
         if (array_key_exists('GROUP_ID', $arFields)) {
             unset($arFields['GROUP_ID']);
         }
         if (array_key_exists('USER_ID', $arFields)) {
             unset($arFields['USER_ID']);
         }
     }
     //if add
     if ($userID <= 0 && $groupID <= 0) {
         $arFields['GROUP_ID'] = array_key_exists('GROUP_ID', $arFields) ? intval($arFields['GROUP_ID']) : 0;
         $arFields['USER_ID'] = array_key_exists('USER_ID', $arFields) ? intval($arFields['USER_ID']) : 0;
         if ($arFields['USER_ID'] <= 0) {
             $APPLICATION->ThrowException(GetMessage('SUP_ERROR_USER_ID_EMPTY'));
             return false;
         }
         if ($arFields['GROUP_ID'] <= 0) {
             $APPLICATION->ThrowException(GetMessage('SUP_ERROR_GROUP_ID_EMPTY'));
             return false;
         }
         $rs = $USER->GetByID($arFields['USER_ID']);
         if (!$rs->Fetch()) {
             $APPLICATION->ThrowException(GetMessage('SUP_ERROR_NO_USER'));
             return false;
         }
         $rs = CSupportUserGroup::GetList(false, array('ID' => $arFields['GROUP_ID']));
         if (!($arGroup = $rs->Fetch())) {
             $APPLICATION->ThrowException(GetMessage('SUP_ERROR_NO_GROUP'));
             return false;
         }
         if (CTicket::IsAdmin($arFields['USER_ID']) || CTicket::IsSupportTeam($arFields['USER_ID'])) {
             if ($arGroup['IS_TEAM_GROUP'] != 'Y') {
                 $APPLICATION->ThrowException(GetMessage('SUP_ERROR_USER_NO_CLIENT'));
                 return false;
             }
         } elseif (CTicket::IsSupportClient($arFields['USER_ID'])) {
             if ($arGroup['IS_TEAM_GROUP'] == 'Y') {
                 $APPLICATION->ThrowException(GetMessage('SUP_ERROR_USER_NO_TEAM'));
                 return false;
             }
         } else {
             $APPLICATION->ThrowException(GetMessage('SUP_ERROR_NO_SUPPORT_USER'));
             return false;
         }
         $rs = CSupportUser2UserGroup::GetList(false, array('GROUP_ID' => $arFields['GROUP_ID'], 'USER_ID' => $arFields['USER_ID']));
         if ($rs->Fetch()) {
             $APPLICATION->ThrowException(GetMessage('SUP_ERROR_USERGROUP_EXISTS'));
             return false;
         }
     }
     if (array_key_exists('CAN_VIEW_GROUP_MESSAGES', $arFields)) {
         $arFields['CAN_VIEW_GROUP_MESSAGES'] = $arFields['CAN_VIEW_GROUP_MESSAGES'] == 'Y' ? 'Y' : 'N';
     } elseif ($userID <= 0 && $groupID <= 0) {
         $arFields['CAN_VIEW_GROUP_MESSAGES'] = 'N';
     }
     if (array_key_exists('CAN_MAIL_GROUP_MESSAGES', $arFields)) {
         $arFields['CAN_MAIL_GROUP_MESSAGES'] = $arFields['CAN_MAIL_GROUP_MESSAGES'] == 'Y' ? 'Y' : 'N';
     } elseif ($userID <= 0 && $groupID <= 0) {
         $arFields['CAN_MAIL_GROUP_MESSAGES'] = 'N';
     }
     return true;
 }
开发者ID:DarneoStudio,项目名称:bitrix,代码行数:79,代码来源:usertousergroup.php


示例2: GetMessageDynamicList

 function GetMessageDynamicList(&$by, &$order, $arFilter = array())
 {
     $err_mess = CTicket::err_mess() . "<br>Function: GetMessageDynamicList<br>Line: ";
     global $DB;
     $arSqlSearch = array();
     $strSqlSearch = "";
     if (is_array($arFilter)) {
         $filterKeys = array_keys($arFilter);
         for ($i = 0; $i < count($filterKeys); $i++) {
             $key = $filterKeys[$i];
             $val = $arFilter[$filterKeys[$i]];
             if (is_array($val) && count($val) <= 0 || !is_array($val) && (strlen($val) <= 0 || $val === 'NOT_REF')) {
                 continue;
             }
             $matchValueSet = in_array($key . "_EXACT_MATCH", $filterKeys) ? true : false;
             $key = strtoupper($key);
             switch ($key) {
                 case "SITE":
                 case "SITE_ID":
                     if (is_array($val)) {
                         $val = implode(" | ", $val);
                     }
                     $match = $arFilter[$key . "_EXACT_MATCH"] == "N" && $matchValueSet ? "Y" : "N";
                     $arSqlSearch[] = GetFilterQuery("T.SITE_ID", $val, $match);
                     break;
                 case "DATE_CREATE_1":
                     if (CheckDateTime($val)) {
                         $arSqlSearch[] = "M.DATE_CREATE>=" . $DB->CharToDateFunction($val, "SHORT");
                     }
                     break;
                 case "DATE_CREATE_2":
                     if (CheckDateTime($val)) {
                         $arSqlSearch[] = "M.DATE_CREATE<" . $DB->CharToDateFunction($val, "SHORT") . " + INTERVAL 1 DAY";
                     }
                     break;
                 case "OWNER":
                     $match = $arFilter[$key . "_EXACT_MATCH"] == "Y" && $matchValueSet ? "N" : "Y";
                     $arSqlSearch[] = GetFilterQuery("M.OWNER_USER_ID, U.LOGIN, U.LAST_NAME, U.NAME", $val, $match);
                     break;
                 case "OWNER_ID":
                     if (intval($val) > 0) {
                         $arSqlSearch[] = "M.OWNER_USER_ID = '" . intval($val) . "'";
                     } elseif ($val == 0) {
                         $arSqlSearch[] = "(M.OWNER_USER_ID is null or M.OWNER_USER_ID=0)";
                     }
                     break;
                 case "IS_HIDDEN":
                 case "IS_LOG":
                 case "IS_OVERDUE":
                     $arSqlSearch[] = $val == "Y" ? "M." . $key . "='Y'" : "M." . $key . "='N'";
                     break;
                 case "SLA_ID":
                 case "SLA":
                     $match = $arFilter[$key . "_EXACT_MATCH"] == "N" && $matchValueSet ? "Y" : "N";
                     $arSqlSearch[] = GetFilterQuery("T.SLA_ID", $val, $match);
                     break;
                 case "CATEGORY_ID":
                 case "CATEGORY":
                     if (intval($val) > 0) {
                         $arSqlSearch[] = "T.CATEGORY_ID = '" . intval($val) . "'";
                     } elseif ($val == 0) {
                         $arSqlSearch[] = "(T.CATEGORY_ID is null or T.CATEGORY_ID=0)";
                     }
                     break;
                 case "CRITICALITY_ID":
                 case "CRITICALITY":
                     if (intval($val) > 0) {
                         $arSqlSearch[] = "T.CRITICALITY_ID = '" . intval($val) . "'";
                     } elseif ($val == 0) {
                         $arSqlSearch[] = "(T.CRITICALITY_ID is null or T.CRITICALITY_ID=0)";
                     }
                     break;
                 case "STATUS_ID":
                 case "STATUS":
                     if (intval($val) > 0) {
                         $arSqlSearch[] = "T.STATUS_ID = '" . intval($val) . "'";
                     } elseif ($val == 0) {
                         $arSqlSearch[] = "(T.STATUS_ID is null or T.STATUS_ID=0)";
                     }
                     break;
                 case "MARK_ID":
                 case "MARK":
                     if (intval($val) > 0) {
                         $arSqlSearch[] = "T.MARK_ID = '" . intval($val) . "'";
                     } elseif ($val == 0) {
                         $arSqlSearch[] = "(T.MARK_ID is null or T.MARK_ID=0)";
                     }
                     break;
                 case "SOURCE_ID":
                 case "SOURCE":
                     if (intval($val) > 0) {
                         $arSqlSearch[] = "T.SOURCE_ID = '" . intval($val) . "'";
                     } elseif ($val == 0) {
                         $arSqlSearch[] = "(T.SOURCE_ID is null or T.SOURCE_ID=0)";
                     }
                     break;
                 case "DIFFICULTY_ID":
                 case "DIFFICULTY":
                     if (intval($val) > 0) {
                         $arSqlSearch[] = "T.DIFFICULTY_ID = '" . intval($val) . "'";
//.........这里部分代码省略.........
开发者ID:k-kalashnikov,项目名称:geekcon_new,代码行数:101,代码来源:support.php


示例3: array

 }
 if ($gadget["SECURITY_ONLY"] == true) {
     $aGlobalOpt = CUserOptions::GetOption("global", "settings", array());
     $bShowSecurity = file_exists($_SERVER["DOCUMENT_ROOT"] . "/bitrix/modules/security/install/index.php") && $aGlobalOpt['messages']['security'] != 'N';
     if (!$bShowSecurity) {
         continue;
     }
 }
 if ($gadget["PERFMON_ONLY"] == true) {
     $aGlobalOpt = CUserOptions::GetOption("global", "settings", array());
     $bShowPerfmon = file_exists($_SERVER["DOCUMENT_ROOT"] . "/bitrix/modules/perfmon/install/index.php") && $aGlobalOpt['messages']['perfmon'] != 'N';
     if (!$bShowPerfmon) {
         continue;
     }
 }
 if ($gadget["SUPPORT_ONLY"] == true && (!CModule::IncludeModule("support") || !$USER->IsAuthorized() || !CTicket::IsSupportClient() && !CTicket::IsAdmin() && !CTicket::IsSupportTeam())) {
     continue;
 }
 if ($gadget["WIKI_ONLY"] == true && !IsModuleInstalled("wiki")) {
     continue;
 }
 if ($gadget["CRM_ONLY"] == true && !IsModuleInstalled("crm")) {
     continue;
 }
 if ($gadget["VOTE_ONLY"] == true && (!IsModuleInstalled("vote") || !CBXFeatures::IsFeatureEnabled("Vote"))) {
     continue;
 }
 if ($gadget["TASKS_ONLY"] == true && !CBXFeatures::IsFeatureEnabled("Tasks")) {
     continue;
 }
 if ($gadget["MESSENGER_ONLY"] == true && !CBXFeatures::IsFeatureEnabled("WebMessenger")) {
开发者ID:nycmic,项目名称:bittest,代码行数:31,代码来源:component.php


示例4: Delete

 function Delete($id, $checkRights = true)
 {
     $err_mess = self::err_mess() . "<br>Function: Delete<br>Line: ";
     global $DB, $USER, $APPLICATION;
     $id = intval($id);
     $table = self::TABLE;
     $tableShedule = self::TABLE_SHEDULE;
     if ($id <= 0) {
         return false;
     }
     $isDemo = null;
     $isSupportClient = null;
     $isSupportTeam = null;
     $isAdmin = null;
     $isAccess = null;
     $userID = null;
     CTicket::GetRoles($isDemo, $isSupportClient, $isSupportTeam, $isAdmin, $isAccess, $userID, $checkRights);
     if (!$isAdmin) {
         $arMsg = array();
         $arMsg[] = array("id" => "PERMISSION", "text" => GetMessage("SUP_ERROR_ACCESS_DENIED"));
         $e = new CAdminException($arMsg);
         $APPLICATION->ThrowException($e);
         return false;
     }
     $strSql = "SELECT DISTINCT 'x' FROM b_ticket_sla WHERE TIMETABLE_ID = {$id}";
     $rs = $DB->Query($strSql, false, $err_mess . __LINE__);
     if (!$rs->Fetch()) {
         $DB->Query("DELETE FROM {$table} WHERE ID = {$id}", false, $err_mess . __LINE__);
         $DB->Query("DELETE FROM {$tableShedule} WHERE TIMETABLE_ID = {$id}", false, $err_mess . __LINE__);
         return true;
     } else {
         $APPLICATION->ThrowException(str_replace("#ID#", "{$id}", GetMessage("SUP_ERROR_TIMETABLE_HAS_SLA")));
     }
     return false;
 }
开发者ID:DarneoStudio,项目名称:bitrix,代码行数:35,代码来源:timetable.php


示例5: GetMessage

<?php

if (!defined("B_PROLOG_INCLUDED") || B_PROLOG_INCLUDED !== true) {
    die;
}
$bDemo = CTicket::IsDemo() ? "Y" : "N";
$bAdmin = CTicket::IsAdmin() ? "Y" : "N";
$bSupportTeam = CTicket::IsSupportTeam() ? "Y" : "N";
$bADS = $bDemo == 'Y' || $bAdmin == 'Y' || $bSupportTeam == 'Y';
?>

<form method="post" action="<?php 
echo $arResult["NEW_TICKET_PAGE"];
?>
">
	<input type="submit" name="edit" value="<?php 
echo GetMessage("SUP_ASK");
?>
">
</form>

<br />

<?php 
$APPLICATION->IncludeComponent("bitrix:main.interface.grid", "", array("GRID_ID" => $arResult["GRID_ID"], "HEADERS" => array(array("id" => "LAMP", "name" => GetMessage('SUP_LAMP'), "sort" => "s_lamp", "default" => true), array("id" => "ID", "name" => GetMessage('SUP_ID'), "sort" => "s_id", "default" => true), array("id" => "TITLE", "name" => GetMessage('SUP_TITLE'), "default" => true), array("id" => "TIMESTAMP_X", "name" => GetMessage('SUP_TIMESTAMP'), "sort" => "s_timestamp_x", "default" => true), array("id" => "MODIFIED_BY", "name" => GetMessage('SUP_MODIFIED_BY'), "default" => true), array("id" => "MESSAGES", "name" => GetMessage('SUP_MESSAGES'), "default" => true), array("id" => "STATUS_NAME", "name" => GetMessage('SUP_STATUS'), "default" => true)), "SORT" => $arResult["SORT"], "SORT_VARS" => $arResult["SORT_VARS"], "ROWS" => $arResult["ROWS"], "FOOTER" => array(array("title" => GetMessage('SUP_TOTAL'), "value" => $arResult["ROWS_COUNT"])), "ACTION_ALL_ROWS" => true, "EDITABLE" => false, "NAV_OBJECT" => $arResult["NAV_OBJECT"], "AJAX_ID" => $arParams["AJAX_ID"], "FILTER" => $arResult["FILTER"]), $component);
?>

<br />

<br />
<table class="support-ticket-hint">
开发者ID:Satariall,项目名称:izurit,代码行数:31,代码来源:template.php


示例6: while

    $rsMessage = CTicket::GetMessageList($by, $order, $arFilter, $is_filtered, $check_rights = "Y", $get_user_name = "N");
    $rsMessage->NavStart($arParams["MESSAGES_PER_PAGE"]);
    $arResult["NAV_STRING"] = $rsMessage->GetPageNavString(GetMessage("SUP_PAGES"));
    $arResult["NAV_RESULT"] = $rsMessage;
    while ($arMessage = $rsMessage->GetNext()) {
        if (array_key_exists($arMessage["ID"], $arMessagesFiles)) {
            $arFiles["FILES"] = $arMessagesFiles[$arMessage["ID"]];
        } else {
            $arFiles["FILES"] = array();
        }
        $arMessage["MESSAGE"] = TxtToHTML($arMessage["~MESSAGE"], $bMakeUrls = true, $iMaxStringLen = $arParams["MESSAGE_MAX_LENGTH"], $QUOTE_ENABLED = "Y", $NOT_CONVERT_AMPERSAND = "N", $CODE_ENABLED = "Y", $BIU_ENABLED = "Y", $quote_table_class = "support-quote-table", $quote_head_class = "support-quote-head", $quote_body_class = "support-quote-body", $code_table_class = "support-code-table", $code_head_class = "support-code-head", $code_body_class = "support-code-body", $code_textarea_class = "support-code-textarea", $link_class = "");
        $arResult["MESSAGES"][] = $arMessage + $arFiles + _GetUserInfo($arMessage["OWNER_USER_ID"], "OWNER") + _GetUserInfo($arMessage["CREATED_USER_ID"], "CREATED") + _GetUserInfo($arMessage["MODIFIED_USER_ID"], "MODIFIED_BY");
    }
    //Online
    CTicket::UpdateOnline($arParams["ID"], $USER->GetID());
    $rsOnline = CTicket::GetOnline($arParams["ID"]);
    while ($arOnline = $rsOnline->GetNext()) {
        $arResult["ONLINE"][] = $arOnline;
    }
    $ticketSite = $arTicket["SITE_ID"];
    $ticketSla = $arTicket["SLA_ID"];
} else {
    $ticketSite = SITE_ID;
    $ticketSla = CTicketSLA::GetForUser();
    $arResult["DICTIONARY"]["CRITICALITY_DEFAULT"] = CTicketDictionary::GetDefault("K", $ticketSite);
    $arResult["DICTIONARY"]["CATEGORY_DEFAULT"] = CTicketDictionary::GetDefault("C", $ticketSite);
}
//Mark, Category, Criticality dictionary list
$ticketDictionary = CTicketDictionary::GetDropDownArray($ticketSite, $ticketSla);
$arResult["DICTIONARY"]["MARK"] = _GetDropDownDictionary("M", $ticketDictionary);
$arResult["DICTIONARY"]["CRITICALITY"] = _GetDropDownDictionary("K", $ticketDictionary);
开发者ID:Satariall,项目名称:izurit,代码行数:31,代码来源:component.php


示例7: intval

    }
    if ($find_open == "Y") {
        $arrY_open[] = intval($f_OPEN_TICKETS);
    }
    if ($find_close == "Y") {
        $arrY_close[] = intval($f_CLOSE_TICKETS);
    }
    $prev_date = $date;
}
/******************************************************
                 ‘ормируем ось X
*******************************************************/
$arrayX = GetArrayX($arrX, $MinX, $MaxX);
if ($find_mess == "Y" || $find_overdue_mess == "Y") {
    $arFilter = array("SITE" => $find_site, "DATE_CREATE_1" => $find_date1, "DATE_CREATE_2" => $find_date2, "OWNER_ID" => $find_responsible_id, "OWNER" => $find_responsible, "OWNER_EXACT_MATCH" => $find_responsible_exact_match, "SLA" => $find_sla_id, "CATEGORY" => $find_category_id, "CRITICALITY" => $find_criticality_id, "STATUS" => $find_status_id, "MARK" => $find_mark_id, "SOURCE" => $find_source_id, "IS_HIDDEN" => "N", "IS_LOG" => "N", "IS_OVERDUE" => "N");
    $rsMess = CTicket::GetMessageDynamicList($v1 = "s_date_create", $v2 = "asc", $arFilter);
    while ($arMess = $rsMess->Fetch()) {
        $date = mktime(0, 0, 0, $arMess["CREATE_MONTH"], $arMess["CREATE_DAY"], $arMess["CREATE_YEAR"]);
        $arrMessages[$date] = $arMess["COUNTER"];
        $arrOverdueMessages[$date] = $arMess["COUNTER_OVERDUE"];
    }
    foreach ($arrX as $t) {
        $arrY_mess[] = intval($arrMessages[$t]);
        $arrY_overdue_mess[] = intval($arrOverdueMessages[$t]);
    }
}
/******************************************************
                 ‘ормируем ось Y
*******************************************************/
$arrY = array();
if ($find_all == "Y") {
开发者ID:Satariall,项目名称:izurit,代码行数:31,代码来源:ticket_graph.php


示例8: intval

$url = $APPLICATION->GetCurPage() . "?TICKET_ID=" . $TICKET_ID . "&OWNER_USER_ID=" . intval($OWNER_USER_ID) . "&lang=" . LANGUAGE_ID . "&ONLINE_AUTO_REFRESH=" . intval($ONLINE_AUTO_REFRESH);
require $_SERVER["DOCUMENT_ROOT"] . "/bitrix/modules/main/include/prolog_popup_admin.php";
$lamp = CTicket::GetStatus($TICKET_ID);
$ticket = CTicket::GetByID($TICKET_ID);
$arTicket = $ticket->ExtractFields();
?>
<table cellspacing=0 cellpadding=0 class="support-online">
	<?php 
$mode = strlen($mode) > 0 ? $mode : false;
CTicket::UpdateOnline($TICKET_ID, false, $mode);
$rs = CTicket::GetOnline($TICKET_ID);
while ($ar = $rs->GetNext()) {
    $is_support = "";
    if (intval($OWNER_USER_ID) == $ar["USER_ID"]) {
        $is_support = "N";
    } elseif (CTicket::IsSupportTeam($ar["USER_ID"]) || CTicket::IsAdmin($ar["USER_ID"]) || CTicket::IsDemo($ar["USER_ID"])) {
        $is_support = "Y";
    }
    ?>
	<tr>
		<td valign="top" width="16%"><?php 
    if ($is_support == "Y") {
        if ($ar["CURRENT_MODE"] == "edit") {
            ?>
<img src="/bitrix/images/support/sup_write.gif" width="15" height="13" border="0" alt="<?php 
            echo GetMessage("SUP_EDIT_MODE_ALT");
            ?>
"><?php 
        } else {
            ?>
<img src="/bitrix/images/support/sup_view.gif" width="17" height="13" border="0" alt="<?php 
开发者ID:DarneoStudio,项目名称:bitrix,代码行数:31,代码来源:ticket_online.php


示例9: GetMessage

		if (strSourceValue!="NOT_REF")
		{
			document.getElementById("OWNER_SID").disabled = false;
			document.getElementById("OWNER_SID").style.display = "inline";
		}
	}
	//-->
	</SCRIPT>

	<tr valign="middle">
		<td width="20%" nowrap><?php 
echo GetMessage("SUP_SOURCE") . " / " . GetMessage("SUP_FROM");
?>
</td>
		<td width="80%" nowrap><?php 
echo SelectBox("SOURCE_ID", CTicket::GetRefBookValues("SR", $arTicket["LID"]), "< web >", $str_SOURCE_ID, "OnChange=SelectSource() ");
?>
&nbsp;<input type="text" size="12" name="OWNER_SID" id="OWNER_SID" value="<?php 
echo $str_OWNER_SID;
?>
"><?php 
echo FindUserID("OWNER_USER_ID", $str_OWNER_USER_ID);
?>
</td>
	</tr>
	<SCRIPT LANGUAGE="JavaScript">
	<!--
	SelectSource();
	//-->
	</SCRIPT>
	<tr valign="top">
开发者ID:k-kalashnikov,项目名称:geekcon_new,代码行数:31,代码来源:ticket_message_edit.php


示例10: IncludeModuleLangFile

<?php

require_once $_SERVER["DOCUMENT_ROOT"] . "/bitrix/modules/main/include/prolog_admin_before.php";
require_once $_SERVER["DOCUMENT_ROOT"] . "/bitrix/modules/support/prolog.php";
CModule::IncludeModule('support');
IncludeModuleLangFile(__FILE__);
$bDemo = CTicket::IsDemo();
$bAdmin = CTicket::IsAdmin();
if (!$bAdmin && !$bDemo) {
    $APPLICATION->AuthForm(GetMessage("ACCESS_DENIED"));
}
$EDIT_URL = "/bitrix/admin/ticket_group_edit.php";
$LIST_URL = $APPLICATION->GetCurPage();
$sTableID = 't_ugroups_list';
$oSort = new CAdminSorting($sTableID, 'SORT', 'asc');
$lAdmin = new CAdminList($sTableID, $oSort);
$filter = new CAdminFilter($sTableID . '_filter_id', array('ID', GetMessage('SUP_GL_FLT_IS_TEAM_GROUP')));
$arFilterFields = array('FIND_NAME', 'FIND_NAME_EXACT_MATCH', 'FIND_ID', 'FIND_IS_TEAM_GROUP');
$lAdmin->InitFilter($arFilterFields);
$arFilter = array();
foreach ($arFilterFields as $key) {
    if (strpos($key, '_EXACT_MATCH') !== false) {
        continue;
    }
    if (array_key_exists($key . '_EXACT_MATCH', $_REQUEST) && $_REQUEST[$key . '_EXACT_MATCH'] == 'Y') {
        $op = '=';
    } else {
        $op = '%';
    }
    if (array_key_exists($key, $_REQUEST) && strlen($_REQUEST[$key]) > 0) {
        if (in_array($key . '_EXACT_MATCH', $arFilterFields)) {
开发者ID:k-kalashnikov,项目名称:geekcon_new,代码行数:31,代码来源:ticket_group_list.php


示例11: GetMessage

	</tr>

	<?php 
$tabControl->BeginNextTab();
?>

	<tr>
		<td align="right" valign="top"><?php 
echo GetMessage("SUP_USER_GROUPS");
?>
:</td>
		<td><?php 
$rs = CGroup::GetList($v1 = "sort", $v2 = "asc", array());
while ($ar = $rs->Fetch()) {
    $arRoles = $APPLICATION->GetUserRoles("support", array(intval($ar["ID"])), "Y", "N");
    if (in_array(CTicket::GetSupportClientRoleID(), $arRoles) || in_array(CTicket::GetSupportTeamRoleID(), $arRoles) || in_array(CTicket::GetDemoRoleID(), $arRoles) || in_array(CTicket::GetAdminRoleID(), $arRoles)) {
        echo InputType("checkbox", "arGROUPS[]", $ar["ID"], $arGROUPS) . " " . htmlspecialchars($ar["NAME"]) . " [<a title=\"" . GetMessage("MAIN_ADMIN_MENU_EDIT") . "\" href=\"/bitrix/admin/group_edit.php?ID=" . intval($ar["ID"]) . "&lang=" . LANGUAGE_ID . "\">" . intval($ar["ID"]) . "</a>]<br>";
    }
}
?>
</td>
	</tr>


<?php 
$tabControl->BeginNextTab();
?>


	<script type="text/javascript">
	<!--
开发者ID:k-kalashnikov,项目名称:geekcon_new,代码行数:31,代码来源:ticket_sla_edit.php


示例12: SupportDeadlineNotify

 public static function SupportDeadlineNotify($arrTicket0)
 {
     //SUPPORT_DEADLINE_NOTIFY
     //SUPPORT_DEADLINE			= EXPIRATION_DATE
     //SUPPORT_DEADLINE_STMP		= EXPIRATION_DATE_STMP
     $err_mess = CAllTicketReminder::err_mess() . "<br>Function: SupportDeadlineNotify<br>Line: ";
     $rs = CTicket::GetByID($arrTicket0["ID"], false, "N");
     if (!($arTicket = $rs->Fetch())) {
         return false;
     }
     $rsMessage = CTicket::GetMessageByID(intval($arTicket["ID_1_USER_M_AFTER_SUP_M"]), "N", "N");
     if (!($arMessage = $rsMessage->Fetch())) {
         return false;
     }
     $arMessage["EXPIRATION_DATE"] = $arrTicket0["SUPPORT_DEADLINE"];
     $arMessage["EXPIRATION_DATE_STMP"] = MakeTimeStamp($arMessage["EXPIRATION_DATE"]);
     //$SUPPORT_DEADLINE_STMP = MakeTimeStamp($arrTicket0["SUPPORT_DEADLINE"]);
     $rsSite = CSite::GetByID($arTicket["SITE_ID"]);
     $arSite = $rsSite->Fetch();
     global $MESS, $DB;
     //$oldMess = $MESS;
     IncludeModuleLangFile($_SERVER["DOCUMENT_ROOT"] . "/bitrix/modules/support/classes/general/messages.php", $arSite["LANGUAGE_ID"]);
     $sourceName = strlen($arTicket["SOURCE_NAME"]) <= 0 ? "" : "[" . $arTicket["SOURCE_NAME"] . "] ";
     if (intval($arTicket["OWNER_USER_ID"]) > 0 || strlen(trim($arTicket["OWNER_LOGIN"])) > 0) {
         $ownerText = "[" . $arTicket["OWNER_USER_ID"] . "] (" . $arTicket["OWNER_LOGIN"] . ") " . $arTicket["OWNER_NAME"];
         //if(strlen(trim($OWNER_SID)) > 0 && $OWNER_SID != "null") $ownerText = " / " . $ownerText;
     }
     if (intval($arTicket["RESPONSIBLE_USER_ID"]) > 0) {
         $responsibleText = "[" . $arTicket["RESPONSIBLE_USER_ID"] . "] (" . $arTicket["RESPONSIBLE_LOGIN"] . ") " . $arTicket["RESPONSIBLE_NAME"];
         if (CTicket::IsSupportTeam($arTicket["RESPONSIBLE_USER_ID"]) || CTicket::IsAdmin($arTicket["RESPONSIBLE_USER_ID"])) {
             $responsibleText .= " " . GetMessage("SUP_TECHSUPPORT_HINT");
         }
     }
     $arAdminEMails = CTicket::GetAdminEmails();
     if (count($arAdminEMails) > 0) {
         $support_admin_email = implode(",", $arAdminEMails);
     }
     // prepare email to author
     $arrOwnerEMail = array($arTicket["OWNER_EMAIL"]);
     $arrEmails = explode(",", $arTicket["OWNER_SID"]);
     if (is_array($arrEmails) && count($arrEmails) > 0) {
         foreach ($arrEmails as $email) {
             $email = trim($email);
             if (strlen($email) > 0) {
                 preg_match_all("#[<\\[\\(](.*?)[>\\]\\)]#i" . BX_UTF_PCRE_MODIFIER, $email, $arr);
                 if (is_array($arr[1]) && count($arr[1]) > 0) {
                     foreach ($arr[1] as $email) {
                         $email = trim($email);
                         if (strlen($email) > 0 && !in_array($email, $arrOwnerEMail) && check_email($email)) {
                             $arrOwnerEMail[] = $email;
                         }
                     }
                 } elseif (!in_array($email, $arrOwnerEMail) && check_email($email)) {
                     $arrOwnerEMail[] = $email;
                 }
             }
         }
     }
     TrimArr($arrOwnerEMail);
     $ownerEmail = implode(", ", $arrOwnerEMail);
     // prepare email to support
     $support_email = $arTicket["RESPONSIBLE_EMAIL"];
     if (strlen($support_email) <= 0) {
         $support_email = $support_admin_email;
     }
     if (strlen($support_email) <= 0) {
         $support_email = COption::GetOptionString("main", "email_from", "");
     }
     $arr = explode(",", $support_email);
     $arr = array_unique($arr);
     $support_email = implode(",", $arr);
     if (is_array($arr) && count($arr) > 0) {
         foreach ($arr as $email) {
             unset($arAdminEMails[$email]);
         }
     }
     $support_admin_email = implode(",", $arAdminEMails);
     $createdModuleName = "";
     if ($arTicket["CREATED_MODULE_NAME"] == "support" || !strlen($arTicket["CREATED_MODULE_NAME"])) {
         if (intval($arTicket["CREATED_USER_ID"]) > 0) {
             $createdText = "[" . $arTicket["CREATED_USER_ID"] . "] (" . $arTicket["CREATED_LOGIN"] . ") " . $arTicket["CREATED_NAME"];
             if (CTicket::IsSupportTeam($arTicket["CREATED_USER_ID"]) || CTicket::IsAdmin($arTicket["CREATED_USER_ID"])) {
                 $createdText .= " " . GetMessage("SUP_TECHSUPPORT_HINT");
             }
         }
     } else {
         $createdModuleName = "[" . $arTicket["CREATED_MODULE_NAME"] . "]";
     }
     $MESSAGE = PrepareTxtForEmail($arMessage["MESSAGE"], $arSite["LANGUAGE_ID"], false, false);
     $remainedTime = $arMessage["EXPIRATION_DATE_STMP"] - time();
     if ($remainedTime > 0) {
         $strRemainedTime = "";
         $hours = intval($remainedTime / 3600);
         if ($hours > 0) {
             $strRemainedTime .= $hours . " " . GetMessage("SUP_HOUR") . " ";
             $remainedTime = $remainedTime - $hours * 3600;
         }
         $strRemainedTime .= intval($remainedTime / 60) . " " . GetMessage("SUP_MIN") . " ";
         $strRemainedTime .= $remainedTime % 60 . " " . GetMessage("SUP_SEC");
     }
//.........这里部分代码省略.........
开发者ID:rasuldev,项目名称:torino,代码行数:101,代码来源:reminder.php


示例13: ForumMoveMessage2Support

function ForumMoveMessage2Support($MID, &$strErrorMessage, &$strOKMessage, $arAddParams = array())
{
    global $USER;
    $MID = IntVal($MID);
    $sError = array();
    $sNote = array();
    $arAddParams = !is_array($arAddParams) ? array($arAddParams) : $arAddParams;
    $arAddParams["PERMISSION"] = !empty($arAddParams["PERMISSION"]) ? $arAddParams["PERMISSION"] : false;
    if ($MID <= 0) {
        $arError[] = GetMessage("MOVEMES_NO_MESS_EX");
    }
    if (!CModule::IncludeModule("support")) {
        $arError[] = GetMessage("MOVEMES_NO_SUPPORT");
    }
    if (empty($arError)) {
        $arMessage = CForumMessage::GetByID($MID, array("FILTER" => "N"));
        if (!$arMessage) {
            $arError[] = GetMessage("MOVEMES_NO_MESS_EX");
        } elseif (IntVal($arMessage["AUTHOR_ID"]) <= 0) {
            $arError[] = GetMessage("MOVEMES_NO_ANONYM");
        } elseif (!CForumMessage::CanUserDeleteMessage($MID, $USER->GetUserGroupArray(), $USER->GetID(), $arAddParams["PERMISSION"])) {
            $arError[] = GetMessage("MOVEMES_NO_PERMS2MOVE");
        } else {
            $arTopic = CForumTopic::GetByID($arMessage["TOPIC_ID"]);
            $arFieldsSu = array("CLOSE" => "N", "TITLE" => $arTopic["TITLE"], "MESSAGE" => $arMessage["POST_MESSAGE"], "OWNER_USER_ID" => $arMessage["AUTHOR_ID"], "OWNER_SID" => $arMessage["AUTHOR_NAME"], "SOURCE_SID" => "forum");
            $arIMAGE = CFile::MakeFileArray($arMessage["ATTACH_IMG"]);
            if (is_array($arIMAGE)) {
                $arIMAGE["MODULE_ID"] = "support";
                $arFieldsSu["FILES"] = array($arIMAGE);
            }
            $SuID = CTicket::SetTicket($arFieldsSu);
            $SuID = IntVal($SuID);
            if ($SuID > 0) {
                $sNote[] = GetMessage("MOVEMES_SUCCESS_SMOVE");
            } else {
                $arError[] = GetMessage("MOVEMES_ERROR_SMOVE");
            }
        }
    }
    if (!empty($arError)) {
        $strErrorMessage .= implode(".\n", $arError) . ".\n";
    }
    if (!empty($arNote)) {
        $strOKMessage .= implode(".\n", $arNote) . ".\n";
    }
    if (empty($arError)) {
        return $SuID;
    } else {
        return False;
    }
}
开发者ID:DarneoStudio,项目名称:bitrix,代码行数:51,代码来源:include.php


示例14: Delete

 function Delete($id, $CHECK_RIGHTS = "Y")
 {
     $err_mess = CAllTicketDictionary::err_mess() . "<br>Function: Delete<br>Line: ";
     global $DB, $APPLICATION;
     $id = intval($id);
     if ($id <= 0) {
         return;
     }
     $bAdmin = "N";
     if ($CHECK_RIGHTS == "Y") {
         $bAdmin = CTicket::IsAdmin() ? "Y" : "N";
     } else {
         $bAdmin = "Y";
     }
     if ($bAdmin == "Y") {
         $DB->Query("DELETE FROM b_ticket_dictionary WHERE ID='{$id}'", false, $err_mess . __LINE__);
         $DB->Query('DELETE FROM b_ticket_dictionary_2_site WHERE DICTIONARY_ID=' . $id, false, $err_mess . __LINE__);
     }
 }
开发者ID:k-kalashnikov,项目名称:geekcon_new,代码行数:19,代码来源:dictionary.php


示例15: GetList

 function GetList(&$arSort, $arFilter = array(), &$isFiltered)
 {
     $err_mess = CTicketSLA::err_mess() . "<br>Function: GetList<br>Line: ";
     global $DB, $USER, $APPLICATION;
     $isFiltered = false;
     // filter params correct
     if (CTicket::CheckFilter($arFilter)) {
         $arSqlSearch = array();
         if (is_array($arFilter) && count($arFilter) > 0) {
             $filterKeys = array_keys($arFilter);
             $filterKeysCount = count($filterKeys);
             for ($i = 0; $i < $filterKeysCount; $i++) {
                 $key = $filterKeys[$i];
                 $val = $arFilter[$filterKeys[$i]];
                 if (is_array($val) && count($val) <= 0 || !is_array($val) && (strlen($val) <= 0 || $val === 'NOT_REF')) {
                     continue;
                 }
                 $matchValueSet = in_array($key . "_EXACT_MATCH", $filterKeys) ? true : false;
                 $key = strtoupper($key);
                 if (is_array($val)) {
                     $val = implode(" | ", $val);
                 }
                 switch ($key) {
                     case "ID":
                     case "SLA_ID":
                         $match = $arFilter[$key . "_EXACT_MATCH"] == "N" && $matchValueSet ? "Y" : "N";
                         $arSqlSearch[] = GetFilterQuery("S." . $key, $val, $match);
                         break;
                     case "NAME":
                     case "DESCRIPTION":
                     case "DEADLINE_SOURCE":
                         $match = $arFilter[$key . "_EXACT_MATCH"] == "Y" && $matchValueSet ? "N" : "Y";
                         $arSqlSearch[] = GetFilterQuery("S." . $key, $val, $match);
                         break;
                     case "SITE":
                         $val .= " | ALL";
                         $match = $arFilter[$key . "_EXACT_MATCH"] == "N" && $matchValueSet ? "Y" : "N";
                         $arSqlSearch[] = GetFilterQuery("SS.SITE_ID", $val, $match);
                         $left_join_site = "LEFT JOIN b_ticket_sla_2_site SS ON (S.ID = SS.SLA_ID)";
                         break;
                 }
             }
         }
     }
     $strSqlSearch = GetFilterSqlSearch($arSqlSearch);
     $arSort = is_array($arSort) ? $arSort : array();
     if (count($arSort) > 0) {
         $ar1 = array_merge($DB->GetTableFieldsList("b_ticket_sla"), array());
         $ar2 = array_keys($arSort);
         $arDiff = array_diff($ar2, $ar1);
         if (is_array($arDiff) && count($arDiff) > 0) {
             foreach ($arDiff as $value) {
                 unset($arSort[$value]);
             }
         }
     }
     if (count($arSort) <= 0) {
         $arSort = array("PRIORITY" => "DESC");
     }
     while (list($by, $order) = each($arSort)) {
         if (strtoupper($order) != "DESC") {
             $order = "ASC";
         }
         if ($by == "RESPONSE_TIME") {
             $arSqlOrder[] = "case RESPONSE_TIME_UNIT when 'day' then 3 when 'hour' then 2 when 'minute' then 1 end {$order}";
             $arSqlOrder[] = $by . " " . $order;
         } else {
             $arSqlOrder[] = $by . " " . $order;
         }
     }
     if (is_array($arSqlOrder) && count($arSqlOrder) > 0) {
         $strSqlOrder = " ORDER BY " . implode(",", $arSqlOrder);
     }
     $strSql = "\n\t\t\tSELECT DISTINCT\n\t\t\t\tS.*,\n\t\t\t\tcase S.RESPONSE_TIME_UNIT\n\t\t\t\t\twhen 'day' then S.RESPONSE_TIME*1440\n\t\t\t\t\twhen 'hour' then S.RESPONSE_TIME*60\n\t\t\t\t\twhen 'minute' then S.RESPONSE_TIME\n\t\t\t\t\tend\t\t\t\t\t\t\t\t\t\t\tM_RESPONSE_TIME,\n\t\t\t\tcase S.NOTICE_TIME_UNIT\n\t\t\t\t\twhen 'day' then S.NOTICE_TIME*1440\n\t\t\t\t\twhen 'hour' then S.NOTICE_TIME*60\n\t\t\t\t\twhen 'minute' then S.NOTICE_TIME\n\t\t\t\t\tend\t\t\t\t\t\t\t\t\t\t\tM_NOTICE_TIME,\n\t\t\t\tS.ID\t\t\t\t\t\t\t\t\t\t\tREFERENCE_ID,\n\t\t\t\tS.NAME\t\t\t\t\t\t\t\t\t\t\tREFERENCE,\n\t\t\t\t" . $DB->DateToCharFunction("S.DATE_MODIFY") . "\tDATE_MODIFY_F,\n\t\t\t\t" . $DB->DateToCharFunction("S.DATE_CREATE") . "\tDATE_CREATE_F\n\t\t\tFROM\n\t\t\t\tb_ticket_sla S\n\t\t\t{$left_join_site}\n\t\t\tWHERE\n\t\t\t{$strSqlSearch}\n\t\t\t{$strSqlOrder}\n\t\t\t";
     $rs = $DB->Query($strSql, false, $err_mess . __LINE__);
     $isFiltered = IsFiltered($strSqlSearch);
     return $rs;
 }
开发者ID:DarneoStudio,项目名称:bitrix,代码行数:78,代码来源:sla.php


示例16: Delete

 public static function Delete($id, $checkRights = true)
 {
     $err_mess = CAllTicketSLA::err_mess() . "<br>Function: Delete<br>Line: ";
     global $DB, $USER, $APPLICATION;
     $id = intval($id);
     if ($id < 1) {
         return false;
     }
     if ($id == 1) {
         $APPLICATION->ThrowException(GetMessage("SUP_ERROR_SLA_1"));
         return false;
     }
     $isDemo = $isSupportClient = $isSupportTeam = $isAdmin = $isAccess = $userID = null;
     CTicket::GetRoles($isDemo, $isSupportClient, $isSupportTeam, $isAdmin, $isAccess, $userID, $checkRights);
     if ($isAdmin) {
         $strSql = "SELECT DISTINCT 'x' FROM b_ticket WHERE SLA_ID = {$id}";
         $rs = $DB->Query($strSql, false, $err_mess . __LINE__);
         if (!$rs->Fetch()) {
             $DB->Query("DELETE FROM b_ticket_sla_2_site WHERE SLA_ID = {$id}", false, $err_mess . __LINE__);
             $DB->Query("DELETE FROM b_ticket_sla_2_category WHERE SLA_ID = {$id}", false, $err_mess . __LINE__);
             $DB->Query("DELETE FROM b_ticket_sla_2_criticality WHERE SLA_ID = {$id}", false, $err_mess . __LINE__);
             $DB->Query("DELETE FROM b_ticket_sla_2_mark WHERE SLA_ID = {$id}", false, $err_mess . __LINE__);
             $DB->Query("DELETE FROM b_ticket_sla_2_user_group WHERE SLA_ID = {$id}", false, $err_mess . __LINE__);
             //$DB->Query("DELETE FROM b_ticket_sla_shedule WHERE SLA_ID = $id", false, $err_mess.__LINE__);
             $DB->Query("DELETE FROM b_ticket_sla_2_holidays WHERE SLA_ID = {$id}", false, $err_mess . __LINE__);
             $DB->Query("DELETE FROM b_ticket_sla WHERE ID = {$id}", false, $err_mess . __LINE__);
             $DB->Query("DELETE FROM b_ticket_timetable_cache WHERE SLA_ID = {$id}", false, $err_mess . __LINE__);
             return true;
         } else {
             $APPLICATION->ThrowException(str_replace("#ID#", "{$id}", GetMessage("SUP_ERROR_SLA_HAS_TICKET")));
         }
     } else {
         $APPLICATION->ThrowException(GetMessage("SUP_ERROR_ACCESS_DENIED"));
     }
     return false;
 }
开发者ID:rasuldev,项目名称:torino,代码行数:36,代码来源:sla.php


示例17: SeparateSLAandTimeTable


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