json - Ticket Creation Is Adding Agent as Requester

Question

I am creating tickets using this.

While in most of the cases, the requester column is filled by request.requester.name or request.requester.email, but in some zendesk integrations requester details are filled with agent (one who gives oauth access).

Could someone please point out the possible reason for this issue?

question from:https://stackoverflow.com/questions/65830853/ticket-creation-is-adding-agent-as-requester

Answer 1

Waitting for answers