html - IBM Watson Assistant Web Chat not keeping session state when navigating through my website

Question

I am trying to set up IBM Watson Assistant Web Chat and from the documentation, it seems pretty simple (just do the config and copy and paste the embed code) https://cloud.ibm.com/docs/assistant?topic=assistant-deploy-web-chat

However, I have found that when I paste this onto my website, navigating to a different page or reloading will just refresh the session. This is not what I want as I want the session to continue off from where it was in the chat (and for all this to be displayed in the window). I have tried looking through the detailed documentation as well, but there doesn't seem to be what I'm looking for: https://web-chat.global.assistant.watson.cloud.ibm.com/docs.html?to=

I have also tried passing in the userid but still on navigation the chat refreshes.

Does anyone know if there's a way to solve this? I really need a solution since the same problem occurs on the live chat integration I have set up with salesforce.

Thanks, in advance

question from:https://stackoverflow.com/questions/65834832/ibm-watson-assistant-web-chat-not-keeping-session-state-when-navigating-through

Answer 1

A feature update to support session history is coming soon.